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• When things change

  Updating your details You need to keep us updated if your details change. This includes if you: move to a new home get a new phone number change banks. Contact us to let us know …

• Veterans' Support Act 2014 and Statement of Principles

  Background Before the Veterans' Support Act 2014, we used the War Pensions Act 1954 The War Pensions Act 1954 outlined the services to be provided to veterans, and the payment of pensions for injury…

• How to make a claim for a condition not explained by a Statement of Principle (section 15)

  View this page as a two-page PDF [PDF, 280 KB] The Statement of Principles reflect the current and most up-to-date scientific consensus about the causes of a service-related health condition. W…

• Changes to the list of Statements of Principles, January 2020

  On 2 January 2020 changes were made to the list of Australian Statements of Principles that apply in New Zealand. The Statements of Principles are a tool to determine if an injury, illness or death is…

• Chat with Pat—Winter 2018

  Pat Povey is a familiar reassuring face—or voice—to many who interact with Veterans’ Affairs. Starting off as a Case Manager, she later became a Case Management Team Leader. Pat is now the Manager…

• Changes to the list of Statements of Principles, August 2019

  On 29 August 2019 changes were made to the list of Australian Statements of Principles that apply in New Zealand. The Statements of Principles are a tool to determine if an injury, illness or death is…

• Changes to the list of Statements of Principles, September 2020

  On 3 September 2020 changes were made to the list of Australian Statements of Principles that apply in New Zealand. The Statements of Principles are a tool to determine if an injury, illness or death …

• Change to the list of Statements of Principles, June 2021

  On 10 June 2021 changes were made to the list of Australian Statements of Principles that apply in New Zealand. The Statements of Principles are a tool to determine if an injury, illness, or death is …

• Changes to the list of Statements of Principles, May 2019

  In May 2019 changes were made to the list of Australian Statements of Principles that apply in New Zealand. The Statements of Principles are a tool to determine if an injury, illness or death is servi…

• Determining a claim under section 14 or section 15(4) of the Veterans’ Support Act 2014

  We are obliged to make decisions on claims according to the steps outlined in sections 14 and 15 of the Veterans’ Support Act 2014 . Most decisions will be made through section 14. Read the Veter…