Skip to main content
  • Get support
    The support you may be able to get depends on your circumstances.
    Currently serving
    While serving, the NZDF will take care of your health and wellbeing issues. If you have qualifying service, we may be able to provide you with home help. Register now with Veterans’ Affairs, and when you need some support, we’ll be ready to help you.
    Ex-serving
    We can provide you with health, rehabilitation and financial support if you have a condition related to your service. We can also provide home help assistance and financial support for you to commemorate your service.
    Family and whānau
    How we can support you, your family and whānau.
    Non-military personnel
    Non-military personnel can have Qualifying Operational Service in certain circumstances.
    A-Z list of services and entitlements
    View all of the services and entitlements available to qualifying veterans and their family and whānau.
  • Remembrance
    We're proud to honour the service of the veteran community.
    Services Cemeteries and plaques and headstones
    We help look after Services Cemeteries. We're also able to contribute towards plaques and headstones.
    Commemorative funding
    There are two types of financial contributions available from the Commemorative Fund.
    Medals and service records
    The NZ Defence Force's Personnel Archives and Medals team ​administer medals and hold most New Zealand military service records.
    ​When someone dies
    We may be able to provide support when someone who had Qualifying Service dies.
    Your family's military history
    Learning more about your family's military history is a great way to honour their service.
    Certificate of Appreciation and Veterans' Pins
    The Certificate of Appreciation and Veteran's Pin recognise operational service.
    NZ Post Stamps
    This series of stamps explores the stories of 6 veterans deployed after 1995. You can purchase the stamps on the NZ Post website.
  • Eligibility
    To be eligible to receive support from us, you — or certain family members — need to have Qualifying Service.
    Check your eligibility
    Check the support, services, or entitlements you may be able to get from us.
    Qualifying Service
    To get support from us you — or certain family members — need to have Qualifying Service.
    Living outside NZ
    You can still get support from us even if you live outside NZ.
    Eligibility criteria for family and dependants
    You may be able to get support if you're the spouse, partner, child or dependant of someone with Qualifying Service.
    Veterans of foreign militaries
    Veterans' Affairs New Zealand was established to support New Zealand veterans.
  • For clients
    We put veterans and our clients at the heart of everything we do.
    If you have a question at any stage, please contact us — we're here to help.
    How we'll work with you
    We'll work with you to help you get the best support available.
    Your treatment card
    Your treatment card helps you get no-cost treatment and medication for your approved conditions.
    Your rights and responsibilities
    ​We want to make sure you have the best possible experience when you deal with us.
    Payments
    Information on payment rates and dates.
    How we make decisions
    We use a number of tools and processes to make decisions. This helps ensure each decision we make is fair and treats our clients consistently.​
    Living outside NZ
    You can still get support from us even if you live outside NZ.
    Other benefits
    You may be able to access a range of discounts and benefits. Not only that, your family may get access too.
    Information about claims
    Information on processing times, how to make a claim, and what happens next.
  • For providers
    Information for providers of services to Veterans' Affairs and our clients.
    Treatment cards and letters
    To help you identify our clients, we issue treatment cards and letters.
    Invoicing us
    How to invoice us to ensure we pay you quickly and correctly.
    Treating our clients
    Information for healthcare professionals providing treatment to our clients.
    Councils and local authorities
    Guidance for councils and local authorities relating to services cemeteries and memorials
    Forms
    Forms for our clients, family and whānau, and our providers.
    Audiologists
    Schedules of fees, invoicing and application instructions, and information for treating hearing needs.
    How military service affects the health of veterans
    Veterans can experience physical and mental health conditions disproportionately compared to the general public. Different NZDF 'operations' may be linked to higher rates of specific conditions. Understanding a veteran's service can help you to understand their health.

Privacy statement

We know your privacy is important to you. Handling your information with care and respect is important to us, too.
The content on this page also acts as our Privacy Statement for Forms.

On this page
Your privacy is important to us Who is Veterans’ Affairs? When does this privacy statement apply? What are the purposes for which we collect personal information, and why? Who do we share your personal information with? How do we secure your information? How long do we keep your information? What are your rights? Will this privacy statement change?

Your privacy is important to us

We value the privacy of information that we receive. We follow best practices to comply with the Privacy Act 2020.

Read more about the Privacy Act 2020(external link)(external link)

Our policy

Our Privacy Policy is a specific piece of our policy to dictate how privacy works in our day-to-day operations. 

Our Privacy Policy [PDF, 430 KB]

Who is Veterans’ Affairs?

We are a unit of the New Zealand Defence Force established under section 198 of the Veterans’ Support Act 2014. Our functions are set out in this Act. We are based in Wellington, New Zealand.

Veterans' Support Act 2014

You can contact us with any queries.

Contact us

When does this privacy statement apply?

This privacy statement applies to the personal information we collect from veterans and other claimants (the spouse, partner, children, dependants and those who provide non-professional support to veterans) who have coverage under the Veterans’ Support Act 2014.

What are the purposes for which we collect personal information, and why?

We collect personal information directly from you for the following purposes:

  • To notify an individual of services that they may be eligible for and entitled to access.
  • To enable an individual’s identity and status as a veteran or other claimant to be verified.
  • To assess or reassess the eligibility and entitlement of a veteran or other claimant for services.
  • To facilitate rehabilitation and treatment of a veteran.
  • To cleanse and update records of a veteran or other claimant.
  • To assist in reviews and appeals against decisions regarding services.
  • For the purposes set out in section 213 of the Act.

We also collect the information from other sources about you for the above purposes in accordance with an approved information sharing agreement (AISA) made under the Privacy Act 2020 or otherwise.

Veterans' Affairs Approved Information Sharing Agreement (AISA) [PDF, 1.2 MB]

The agencies are located at their official business addresses.   

The collection of personal information (medical and other records) from you is required by law under section 27 of the Act.

Who do we share your personal information with?

We may disclose your personal information to:

  • A medical practitioner or treatment provider
  • An agency that is a party to the AISA
  • The Inland Revenue Department (IRD)
  • a law enforcement agency or regulatory authority where required under law
  • any other person authorised by applicable law.

How do we secure your information?

Your personal information is held in a controlled and secure environment. We use appropriate technical, organisational and administrative security measures to protect any information we hold from loss, misuse, and unauthorised access, disclosure, alteration and destruction.

Information you provide via user-submitted forms on our website is protected by AES-256 encryption.

More information about your privacy when you use our site

How long do we keep your information?

We only keep your personal information for as long as it is required.

What are your rights?

You have the right to access and correct information and to make a complaint. 

Access and correction

If you would like a copy of your personal information or wish to have it corrected, please contact us.

Contact us

Complaints

You can complain by emailing us at va.communications@nzdf.mil.nz

You also have the right to make a complaint to the New Zealand Office of the Privacy Commissioner. Information about how to lodge a complaint is available on the Privacy Commissioner’s website.

Website of the Privacy Commissioner(external link)(external link)

Will this privacy statement change?

We may change this privacy statement in the future. Any changes will be updated here and, where appropriate, notified to you. We advise you to check back frequently to see any updates or changes.

Privacy, terms of use, and copyright

Last Modified: 14 October 2024
Print