Travel to visit veterans in hospital long-term
If you’re a New Zealand veteran in long-term hospital care, we may be able to help with visitors’ travel costs.
To get visitors’ travel funded, you must be:
- in hospital for at least 28 days; and
- a veteran covered by Scheme One.
To be covered by Scheme One, you must have:
- Scheme One service (in Viet Nam, or before 1 April 1974); or
- Scheme One entitlement (an entitlement already granted under Scheme One).
To get help with their travel visiting you, visitors must be one of:
- your spouse or partner
- your child or dependant
- someone in a special relationship with you, whose travel it would be reasonable for us to help with.
For visitors who’re not your partner, child or dependant, we’ll look at:
- their relationship with you (for example, ex-partner; long-term friend)
- support they give you (emotional, social, spiritual or economic)
- your circumstances (for example, other relationships and support).
You choose whether we’ll consider a visitor’s claim, by signing the claim form. If you’re not legally able to make decisions:
- your next of kin, or person with legal authority to make your decisions, can sign the claim for you
- we’ll consider claims from your spouse, partner, children or dependants, where there’s no one with authority.
We’ll pay up to $2,000 in a 12-month period for your visitors’ travel-related costs. For example:
- veteran, from country town, in hospital an hour’s drive away — we may help with partner’s costs driving between hospital and home
- veteran with child living overseas — we may help with child’s airfare.
Costs must be actual and reasonable. We may help with the travel itself, accommodation and meals, and out-of-pocket costs.
Travelling costs we help with include fuel, public transport fares, and sometimes airfares.
- private vehicle — (for round trip) $0.62 per km for first 200km; then reducing to $0.27 (except in some exceptional situations)
- public transport (bus, rail, ferry) — fare paid
- other kinds of travel — what’s reasonable.
When calculating distance, we take the shortest road distance between start point and hospital. We use:
- AA Maps website (external link) (for distances within New Zealand)
- another suitable website (for distances overseas).
Meals and accommodation
We may be able to help with your visitors’ meal & accommodation costs.
We assess these case-by-case, focusing on what’s most helpful for you and your visitors (within the cap on travel-related costs).
We’ll only reimburse out-of-pocket costs if they:
- were directly linked to the travel (for example, parking or road toll fees)
- couldn’t be avoided (except by paying more in other travel costs)
- are supported by proof (for example, pay-and-display parking ticket).
Once costs are incurred, deadline for claiming them is last day of the following month. We must get the claim by that date.
Claim form (Visitors' Travel) [PDF, 262 KB] must be signed by visitor and veteran—or person with authority to act for veteran. We’ll also need (originals or certified copies):
- proof (usually, admission/discharge sheet) of your stay in hospital for at least 28 days, unless the stay’s already on our records
- itemised tickets/receipts, showing amounts paid, when they were paid, and what for.
Sometimes we may ask for further evidence, to verify the costs or their purpose.
- Factsheet (travel to visit veterans in long-term hospital care) [PDF, 157 KB]: summary for printing
- Children's Pension — support payment for child, where veteran has severe, service-related impairment
- Children's Bursary — study payment for child, where veteran has severe, service-related impairment (or is on Veteran's Pension or Weekly Income Compensation)
- Reviews — your rights if you disagree with our decision about whether you qualify
- Complaints — your rights if you're unhappy with how we've administered your travel
- Veterans' Support Act (external link) (NZ Legislation website) — sections 42, 45 & 46