Hearing aids & appliances
As a New Zealand veteran, you may be able to get our help for hearing aids or appliances.
Qualifying for help
Veterans who qualify
To get this help, you must have:
- service-related hearing loss; or
- Weekly Income Compensation (with hearing loss the condition stopping you working).
Items we can help with
We may help with cost of these items:
- standard hearing aids up to $900 per aid (excl. GST)
- over-scale aids up to $2,000 per aid (excl. GST), for profound hearing loss
- batteries (through battery allowance)
- consumables, such as wax guards
- tinnitus maskers
- ear moulds & ear impressions
- hearing accessories, such as remote controls
- cellphone for the hearing impaired, and assistive hearing devices such as amplified telephones.
We don't fund:
- cochlear implants
- smart phones or tablets used as remotes or microphones
- phones with dual handset; answer machines; emergency alerts
- hearing dogs
- assistive hearing devices such as audio ports—unless you're being supplied with them instead of hearing aids.
If you've profound hearing loss, we may help with loan cost of a Captel phone.
Services we can help with
We can help with costs of these services:
- assessments & fittings
- ear wax removal.
Getting your hearing aids
When we accept your hearing-related condition, we'll:
- arrange your hearing test, and let the audiologist know your social and vocational situation
- discuss with you expected outcomes (after getting audiologist’s report, and determining the aids you should get).
The audiologist will:
- give you a 4-week trial of the aids
- adjust the aids as needed, and have you trial them again
- have you trial other aids as needed
- set up an Individual Care Plan for you to sign, when you’re happy with the aids.
Repairing & replacing your aids
Please insure your aids—we won’t replace an aid lost, even in the trial period. We don’t fund repair or replacement of:
- neglected or misused aids
- spare or back-up aids
- smart devices or aids that malfunction from being connected together.
We may help with costs of:
- repairs & maintenance of aids you got through us, after warranty expires
- certain minor repairs that don't affect the warranty.
Don’t take your aids back to the manufacturer. Your audiologist will help arrange repairs.
Your hearing aids should last 6 years. We’ll only fund earlier replacement if:
- your hearing's deteriorated severely
- your aids can’t be mended or adjusted at reasonable cost
- you now need different hearing aids for work.
We won’t replace an aid lost, even in the trial period.
Finding out more
- Factsheet (Hearing Aids & Appliances) [PDF, 155 KB]: summary for printing.
- Aids & Appliances: other types of aids & appliances, to help manage service-related injury or illness
- Social Rehabilitation: support back to independent living, after service-related injury or illness
- Medical travel: travel for assessment, treatment & rehabilitation
- Complaints: if you disagree with how we’ve administered your hearing aid or appliance (or your request for one)